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FREQUENTLY ASKED QUESTIONS1-Why do I pay a cleaning fee?Our housekeepers are a critical component of our quality assurance program and they professionally clean our vacation properties between every rental. They vacuum, dust, scrub, sanitize and do the laundry after each guest’s departure to ensure your home away from home is spotless when you arrive. In addition to standard housekeeping duties, our staff checks and stocks our list of basic amenities and required supplies.
2-How will I be sure the property is as advertised?We try our best to keep the photos and amenities updated on our website. If anything has changed, it is usually for the better, like a new flat screen TV or a new bedspread or new towels. We can’t send our photographer out every time the owner buys a new decorative pillow. Just trust that if it’s not the same, it’s been upgraded recently.
We have a dedicated staff that makes sure each of our vacation homes and condos are ready for your arrival by implementing a quality assurance program that includes cleaning, maintenance, and management. We have developed stringent procedures for every one of our vacation rentals including a detailed check-list for our cleaners so that standard amenities and required supplies are checked before your arrival. We strive for complete satisfaction from each and every guest. That doesn’t mean that we guarantee everything will be perfect! The smoke alarm might start beeping, or the remote control batteries for the TV or the garage door opener could die, or the person before you might have been watching their vacation pictures or video and put the TV on some weird stetting so you can’t get the regular channels. I can garantee that if you call us, we will make it right!
3-What do you stock your properties with?All our properties are fully furnished for normal housekeeping in “turn-key” condition. Kitchens are equipped with dishes, cookware, flatware, glasses, standard appliances, aluminum foil, plastic wrap, coffee filters and basic spices. We also stock our rentals with paper towels, a new sponge, dish soap, hand soap, body wash, shampoo, and toilet paper. We supply Towels 1 set per person and Clean Linens. If you are going to be using a spa or might need some exta towels please bring some from home. |
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